"Grounded in real life examples and rich with her undeniably frank and direct style, Francie has given us an indispensable field manual for neutralizing even the most challenging workplace behaviors. It cuts through all the scientific double speak, and gives practical advice for dealing with the people and situationswe all encounter everyday."
RED CAVANEY, CEO, API
"Interpersonal skills are essential to success in the non-profit sector both with your staff and members. Individuals who apply the learning in this book will experience greater personal success; organizations that integrate the principles Francie advocates will find it easier to attract and retain both talent and members."
JOHN GRAY, CEO, HDMA
"Francie Dalton has a talent for connecting with her audience immediately. They know she understands their perspective of the situation, whether it involves conflict management, supervision, negotiations, etc. That earned trust opens up opportunities for listening, reflecting, understanding, and most important, practicing these essential skill sets. Her engaging style and highly relevant, innovative workshops on interpersonal skills has been a valuable professional development tool for OSA’s staff. "
LIZ ROGAN, CEO, OSA
"Francie Dalton knows how to make organizational retreats deliver transformative results, not just short lived good feelings. Francie's work makes an exceptional, perhaps unique, contribution to cutting through the complexities of problem relationships that exist in most-if not all-membership organizations to increase cohesiveness and morale, boost productivity and increase value."
ERNIE ROSENBERG, President and CEO, Soap and Detergent Association
"Reading this book is a profound, in-your-face experience. It'll make you re-think the way you interact with others. "
LORNA ROLLINGSON, HR Director, AF&PA
"Francie’s unique, and often amusing, descriptions of the types of leaders will have you immediately recognizing yourself and others in your organization. Luckily, she doesn’t just teach you to recognize leadership styles; she also shows you how to use your style of leadership most effectively and how to make it work with other styles in your group. This is a must-read for all who want to improve their leadership effectiveness and enhance their interpersonal skills."
TERRY CANALE, M.D. Professor and Chairman, Univ. of Tennessee- Campbell Clinic Department of Orthopaedic Surgery
"Condenses lessons that are tantamount to multiple careers in the non-profit sector. Will become a wellworn reference in your library. "
KAREN HACKETT, CEO, AAOS
"Penetrating, masterful treatment of behavior that no one else is willing to be so up-front about. "
JOHN HEBERLEIN, CFO, The Endocrine Society
"Highly relevant to our business needs. I am in awe of her insights regarding our industry. Her workshops on this topic are just packed with tools people can use immediately. More importantly, she delivers in a way that’s fun, which makes people retain and build on what she teaches. Be prepared: you’re going to want to buy a copy of this book for everyone you care about.
THOMAS BOGNANNO, CEO, CHC
You're in for a real treat! Francie's book is as substantive, educational and entertaining as her workshops and speeches!
JOE IGNACIO, Director of Human Resources, APS
Francie's message resonates. All who call ourselves leaders must gain and maintain this critical element of success - interpersonal versatility.
MICHAEL HOAGLAND, VP, AIA
