CONFLICT MANAGEMENT AND RESOLUTION
One of the most pervasive problems within the executive ranks of associations is the frequency with which conflict festers because no one knows how to handle it.
This session presents a compendium of excuses offered by association professionals regarding their reticence to manage conflicts, including:
Retained Ineptitude
Negative Fantasies
Personal Invalidation
Toxic Disdain
Choice Aversion
Struthio Camelus Mentality
These and other excuses are dismantled by revealing the flaws of reasoning embedded within. A list of Top Ten Tips is also provided to help attendees more successfully manage conflict. Whether diffusing one’s own hostile situation, or intervening to help others, this session will lessen both the duration and the intensity of altercations. Augmented by a self-assessment mechanism: “The Strength Deployment Inventory”, this workshop involves attendees in both introspective and team activities.
Attendees will be equipped to distinguish themselves by becoming known as the “Go To” person when hostilities erupt.
Browse our published articles on Conflict Management:
Excuses to do nothing are usually just no good
When executive assistants trade in resistance, drama
Neutralize toxic dumpers who kill your work's atmosphere
Five for Fighting
Exposing The Inexcusable Excuses for Not Handling Conflict
